General Terms and Conditions of Sale

BOOKING CONDITIONS

  • The booking becomes effective only with the agreement of the village, after receipt of the deposit and after receipt either of the duly completed and signed booking contract, or after acceptance of the general terms and conditions of sale when booking online.
  • If the customer fails to pay the deposit at the time of booking or the balance no later than 30 days before the start date of the stay, the village reserves the right to cancel the booking and to offer the accommodation for rent again.
  • Bookings only bind Yelloh! Village if Yelloh! Village has accepted them, which Yelloh! Village is free to do or to refuse, depending on availability and, in general, on any circumstances likely to harm the performance of the booking made. Yelloh! Village offers family-oriented stays, in the traditional sense, and the accommodation is specially designed for this purpose. Yelloh! Village reserves the right to refuse any booking that would be contrary to this principle, or that would seek to circumvent it.
  • The booking of a camping pitch or a rental is made strictly on a personal basis. You may under no circumstances sublet or transfer your booking without the prior consent of the village.
  • Minors must be accompanied by their parents or legal guardians.

Camping pitch:

The basic package includes the pitch for the tent, caravan or motorhome for 1 or 2 people, access to the sanitary facilities and the reception infrastructure.

Rental:

  • The rental accommodation is equipped. The basic package is for 2 to more than 8 people depending on the type of rental and the village.
  • Yelloh! Village campsites reserve the right to refuse access to the village to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.

Booking fees

Yelloh! Village waives booking fees on rentals and bare pitches.

GROUP BOOKINGS

  • Any booking of more than 4 accommodation units by the same individual, or by different individuals who know each other and travel together for the same reasons on the same dates of stay at the same Yelloh! Village, is considered a group.
  • The accommodation offered on the Yelloh Village online shop is intended exclusively for individual customers.
  • For any group booking request, you must contact the desired Yelloh! Village by telephone, by e-mail or via our “CONTACT US ” section. The Yelloh! Village campsite contacted reserves the right to review the booking request before accepting or refusing it.

RATES AND TOURIST TAX

  • The prices shown are valid for the 2022 season. They correspond to one night and are in euros, VAT included.
  • The amount of the tourist tax varies according to the municipality.
  • Rates may vary during the season.

BOOKING CONDITIONS

  • For bookings made more than 30 days before the start of the stay, a deposit of 25% of the price of the services booked must be paid at the time of booking with the village. The balance must be paid no later than 30 days before the start date of the stay at the village.
  • For bookings made less than 30 days before the start date of the stay, full payment must be made at the time of booking with the village (25% deposit + balance of the stay).
  • If the customer fails to pay the deposit at the time of booking or the balance no later than 30 days before the start date of the stay, the village reserves the right to cancel the booking and to offer the accommodation for rent again.

NO RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the Consumer Code, Yelloh! Village informs its customers that the sale of accommodation services provided on a specific date, or at a specific frequency, is not subject to the provisions relating to the 14-day withdrawal period.

CANCELLATIONS AND CHANGES

1. Changing your booking

The customer may request a change to their stay at the same campsite (dates, type of accommodation) by written request to the campsite (letter or e-mail), subject to availability and feasibility. No postponement to the following season will be accepted. Failing a change, the customer must take their stay under the initial booking conditions or cancel it in accordance with the conditions of the cancellation insurance.

  • Any request to extend the length of your stay will be handled subject to availability and at the rates in force.
  • Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the cancellation and interrupted-stay terms.

2. Unused services

In the event of a stay interrupted or shortened for one of the following reasons:

  • Closure of borders by administrative decision
  • Administrative closure of the campsite
  • Restriction of travel to a number of kilometres by administrative decision making it impossible to come to the campsite.

A credit note for an amount corresponding to the nights not used, valid for two years, will be issued by the campsite. If the customer refuses this credit note, they will be refunded, on request, the corresponding amount less the cost of the cancellation insurance if it was taken out.

Apart from the reasons mentioned above, any stay interrupted or shortened (late arrival, early departure) on the customer’s initiative cannot give rise to a refund or a credit note.

3. Cancellation by the Yelloh! Village campsite

In the event of cancellation by the Yelloh! Village campsite, except in cases of force majeure, the sums paid for the booking will be fully refunded. However, this cancellation cannot give rise to the payment of damages.

4. Cancellation by the camper

Any cancellation request must be communicated by post to the postal address of the Yelloh! Village campsite or by e-mail. Cancellations sent by telephone cannot be taken into account. Any cancellation entails the termination of the booking and the campsite reserves the right to offer the accommodation for rent again.

In the event of cancellation by the camper without having taken out cancellation cover

For one of the following reasons (preventing the stay):

  • Closure of borders by administrative decision
  • Administrative closure of the campsite
  • Restriction of travel to a number of kilometres by administrative decision making it impossible to come to the campsite

A credit note for an amount corresponding to all sums paid, valid for two years, will be issued by the campsite. If the customer refuses this credit note, they will be refunded, on request, the corresponding amount.

For all other reasons:

For all our campsites with the exception of the campsites Les Baléares Son Bou, Perla di Mare and Le Campoloro and Domaine Terre d’Oliviers*: